Frequently Asked Questions
Everything you need to know about clean beauty and your shopping experience.
What defines a product as 'clean' at The Detox Market?
Every product we carry must pass our strict Detox Mission. This means no parabens, synthetic fragrances, phthalates, or over 1,500 other banned ingredients. We vet each brand for ingredient purity, efficacy, and sustainability.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to customs duties and taxes.
What is your return policy for beauty products?
We want you to love your routine. If you are not satisfied, we accept returns of gently used products within 30 days of purchase for store credit. Unopened products can be returned for a full refund to your original payment method.
Are your products cruelty-free?
Absolutely. We have a zero-tolerance policy for animal testing. All brands featured on our site are 100% cruelty-free and do not sell in markets where animal testing is required by law.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to monitor your shipment's progress.
Can I get a consultation for my skin type?
Yes! We offer complimentary virtual consultations with our clean beauty experts. You can book a session via our 'Contact Us' page to receive personalized product recommendations tailored to your specific skin concerns.